Frequently Asked Questions
Everything you need to know about your Haverhill experience.
How long will it take to receive my order?
Standard orders are typically processed within 2-3 business days. Depending on your location, shipping takes an additional 3-5 business days. You will receive a tracking number via email as soon as your package departs our warehouse.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that personalized or final sale items are not eligible for return or exchange.
Do you offer international shipping?
Yes, Haverhill ships to over 50 countries worldwide. International shipping rates and delivery timelines vary by destination and are calculated at checkout.
How should I care for my Haverhill garments?
To maintain the quality of your pieces, we recommend following the specific care instructions on the inner label. Generally, we advise cold machine washes and air drying to preserve fabric integrity.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options through Klarna and Affirm.
Can I modify or cancel my order after it has been placed?
We aim to process orders as quickly as possible. If you need to make a change, please contact our support team within 1 hour of placing your order, and we will do our best to assist you.